Returns Policy

Returns, Damaged or Defective Goods

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email zapcap@zapcapsafety.com to request a refund and we will assign you a tracking number #.
2. Mail your returned item to

Name: Zap Cap Safety Pty Ltd
Unit 6, 727 Horsley Drive Smithfield NSW 2164

Include in your package it must include a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Merchandise that has been used, will not be accepted for return or exchange eg change of mind.

Exchanges
We will only exchange the merchandise if there is a fault in the product.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card & Paypal)

Bank Transfers

Shipping Policy

Turnaround
All orders are shipped the next day.